During this presentation, you will be presented with the RCA (Root Cause Analysis) approach based on a sequence of several simple tools that allows to find and then eliminate the cause of most quality, production... and even everyday problems.
This presentation is illustrated by an example of a root cause investigation of a quality complaint.
Just like for a police investigation, where you have to find evidence, determine suspects, check alibis and finally find the culprit, in the RCA method, the most obvious suspects are not necessarily the culprits.
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This presentation was given by Anne, Life Sciences engineer.
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