During this presentation, you will be presented with the RCA (Root Cause Analysis) approach based on a sequence of several simple tools that allows to find and then eliminate the cause of most quality, production... and even everyday problems.
This presentation is illustrated by an example of a root cause investigation of a quality complaint.
Just like for a police investigation, where you have to find evidence, determine suspects, check alibis and finally find the culprit, in the RCA method, the most obvious suspects are not necessarily the culprits.
From the Ishikawa diagram (learn more here) and the 5M to the 5 Why (learn more here), this method enables to get to the roots of any problem.
Watch the full webinar here:
This presentation was given by Anne, Life Sciences engineer.
If you want to know more about the subject, contact firstname.lastname@example.org.